WEBSITE POLICIES
Practical ABA Therapy — Website Privacy Notice
Effective date: October 23, 2026
This notice explains how Practical ABA Therapy handles information collected through this website and related administrative inquiries. Clinical privacy, consent and treatment records are addressed separately during intake.
Information we collect and use
Our inquiry form asks for your name, email address, city, preferred contact method and service of interest. Your phone number is required if you choose phone as your preferred contact method; otherwise it is optional. When you contact us by phone or correspondence, we also receive the information you choose to share.
If you book an introductory consultation, we also receive your booking details, including your selected service, appointment time, contact information, and any information you choose to provide when scheduling.
Please do not submit medical records, diagnoses or other sensitive clinical details through the initial inquiry form or ordinary email.
We use inquiry information to respond, discuss service availability and fit, arrange an introductory consultation, administer requests and meet applicable legal obligations. Sending an inquiry does not automatically enroll you in marketing communications.
Service providers and technical information
We use Wix to host our website, manage inquiry forms, and arrange consultations through Wix Meetings. We use Google Workspace for administrative communications, Google Calendar for scheduling availability and calendar invitations, Google Meet for video consultations, and Google Voice for our business telephone service. These providers process information needed to deliver those services. We may also disclose information where required by applicable law.
Our website service providers may process technical information such as IP addresses, browser and device information, and website activity. Cookies and similar technologies may support website operation and other enabled features.
To support the inquiry form, the website stores Wix visitor-authentication information in your browser’s local storage. A temporary browser-session flag helps prevent duplicate inquiries when delivery is uncertain. It contains only a pending status and time, not the information you entered. The website also loads fonts from Google Fonts and images from Pexels. When your browser requests this content, those providers receive technical information, such as your IP address and browser information, to deliver it.
How long we keep inquiries
We generally retain ordinary administrative inquiries for 12 months after our last contact about the inquiry. We then remove those records from our active systems during our monthly retention review, normally within 30 days. Clinical records and information subject to legal retention or preservation requirements follow separate rules. Recovery copies and backups may remain longer under our service providers’ retention schedules.
Your requests
To ask about your information, request access, correction or deletion, or update contact preferences, call (301) 778-4735. Matthew Hilley handles these requests. We may need to verify your identity or authority before acting. Applicable privacy protections and recordkeeping or preservation requirements may limit what we can disclose or delete.
Inquiries about children or other people
The website inquiry process is intended for adults seeking services for themselves or someone they support. A parent or caregiver may inquire about services for a child. Authority to consent to treatment or access another person’s information is addressed separately during intake.
Updates
We may update this notice when our practices change. The notice will display its effective date and, when revised, its last-updated date.